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building-production-grade-evaluation-systems-for-customer-support-ai-agents
ANo problem foundzenml-io/zenml-io-v2
Lyft's data science and engineering team, led by Nick and Ashe, developed a sophisticated end-to-end evaluation pipeline for their customer support AI agent system over approximately two years of development. The system represents a mature LLMOps implementation that treats AI agent deployment with the same rigor as traditional machine learning model deployment, emphasizing that live users should never serve as test data for AI systems. The team's work draws inspiration from academic research, p…
building-production-grade-evaluation-systems-for-customer-support-ai-agents got grade A on our automated scan on 2026-10-23.
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